At O’nature Australia, we take pride in offering premium sustainable and natural hair care products. Please read our return and refund policy carefully before placing your order. 

No Returns or Refunds After Shipment

For hygiene and safety reasons, we do not accept returns, refunds, or exchanges once your order has been shipped. 

All sales are final once the product leaves our facility. This ensures the integrity of our natural, chemical-free hair and personal care products. 

Refunds or Changes Before Shipment 

We understand that plans can change. If you need to cancel or modify your order, please contact us before your order is shipped. 

Contact Details: 
📧 Email: sales@onature.com.au 
📦 Include: Your full name, order number, and your request 

• We offer full refunds or order changes only if your order has not yet shipped. 
• Once it has been dispatched, it becomes non-refundable and final. 
  

📷 Damaged or Incorrect Items 

If you receive a damaged or incorrect item, we’re here to help. 

Please contact us within 48 hours of delivery and include: 

• Your order number 
• Clear photos of the damaged or incorrect product 
• Packaging condition upon arrival 

📧 Email: sales@onature.com.au 

We will review and resolve the issue quickly to ensure your satisfaction. 

 

📞 Contact Us for Support 

Have questions about your order or our policy? 

Get in touch with our friendly team: 
O’nature Customer Support 
📧 Email: sales@onature.com.au